Refund Policy

Feel Greats is committed to high-quality, ethical wellness commerce. We honour all consumer-protection rights you have under UK law (including the Consumer Contracts Regulations 2013) and try to go a step further with a transparent, customer-friendly refund process.

Under UK law, if you've purchased a digital service (such as a Feel Greats subscription) and you have not yet started using it, you have 14 days from the date of purchase to cancel for a full refund.

Once you actively use the service (e.g. you complete the assessment, view the report or consume any portion of a subscription period), the right to a refund for that period is waived. You can still cancel future renewals at any time.

Physical product orders are fulfilled by Unicity International. Refund and return policies for physical product shipments are governed by Unicity's own terms. For help with a physical product order — including damaged, missing or incorrect items — email us at support@feelgreats.co.uk and we will help you contact Unicity directly and follow up on your behalf where we can.

To request a refund, email support@feelgreats.co.uk with:

• The email address on your Feel Greats account
• The order or transaction reference (you'll find it in your confirmation email)
• A short reason for the request

We respond to refund requests within 1 business day and process approved refunds within 5–10 business days back to your original payment method.

You can cancel an active subscription at any time. Cancellation stops future billing immediately. Already-paid periods are not refundable beyond the 14-day cancellation window described above, except where required by law or in cases of clear technical error.

Refunds are calculated based on the actual amount paid (after any coupon, subscription discount or referral discount). If a refund is issued on a transaction that triggered a referral reward, we may reverse the corresponding bonus credit on the referrer's account.

If you have a problem, please contact us first — we'll usually resolve it the same day. Initiating a chargeback through your bank without first contacting support@feelgreats.co.uk may result in suspension of your account and additional fees passed on by Stripe.

Refunds may be declined where there is clear evidence of fraud, abuse of promotional codes, or use of the Service in breach of our Terms & Conditions.