Question 1

What exactly is Feel Greats?

Accepted Answer

Feel Greats is a guided wellness platform — not a supplement store. We help you understand your body with a free assessment, then suggest at most one or two products with a real wellness mentor on call. We focus on the right next step for you, even if that step isn't buying anything.

Question 2

How much does the assessment cost?

Accepted Answer

Nothing. The assessment is free, you can complete it without giving a card, and the resulting wellness report is yours to keep.

Question 3

How long does the assessment take?

Accepted Answer

About two minutes — ten short questions. You can pause and come back any time.

Question 4

Do I have to buy anything to use Feel Greats?

Accepted Answer

No. Many of our members message a wellness mentor for guidance and never purchase. That's by design — we'd rather have a small loyal community than a big disappointed one.

Question 5

Where are the products made?

Accepted Answer

All products are formulated by Unicity, a 35-year-old health-science company. We curate from their range, link to the original ingredient PDFs on every product page, and only recommend products with transparent labelling and GMP-certified manufacturing.

Question 6

Can I see the full ingredient list before I buy?

Accepted Answer

Yes. Every product page links to the official ingredient sheet and the full supplement-facts PDF. We never hide doses behind 'proprietary blends'.

Question 7

Are the products vegan/gluten-free/halal?

Accepted Answer

Varies per product — check each product page's PDF for the specifics. If you have multiple dietary restrictions, message a mentor and we'll walk you through what fits.

Question 8

I'm pregnant / nursing / on medication — can I take these?

Accepted Answer

Please talk to your GP first. Our products are wellness-level and most are well tolerated, but we never recommend during pregnancy, breastfeeding, or alongside prescription medication without a clinician's check. Our mentors will pause any recommendation and route you to clinical care.

Question 9

Who handles shipping?

Accepted Answer

Unicity ships every order directly — they own the fulfilment, packaging and customer-service for the physical product. We're the guidance layer that helps you choose what's right.

Question 10

How long does delivery take in the UK?

Accepted Answer

Typically 2-4 business days within the UK. International delivery times vary by country — Unicity's checkout will give you an accurate estimate.

Question 11

Do you ship internationally?

Accepted Answer

Unicity ships to most major markets. We currently support UK and USA storefront variants with localized pricing; international visitors can still purchase via the UK store if Unicity supports their region.

Question 12

What if my parcel is delayed or damaged?

Accepted Answer

Drop us a WhatsApp message or email — we'll liaise with Unicity directly so you don't have to. Most issues resolve within 24-48 hours.

Question 13

How do subscriptions work?

Accepted Answer

Most products offer a 'subscribe & save' option at around 10% off the one-time price. Billing is monthly and managed by Unicity — you can pause, skip a month, or cancel at any time from your Unicity account.

Question 14

Can I cancel anytime?

Accepted Answer

Yes. There are no minimum terms or hidden lock-ins. One tap to cancel.

Question 15

How do I update my payment method or address?

Accepted Answer

Both are managed in your Unicity account (link on every order confirmation email). If you get stuck, message our mentor and we'll guide you through it.

Question 16

What currencies do you support?

Accepted Answer

GBP (UK) and USD (USA). The storefront automatically shows the right currency for your country — use the country pill in the header or footer to switch.

Question 17

What's your refund policy?

Accepted Answer

Unicity offers a transparent refund window on every product — see the full policy at /refund or on any product page. If you've started a product and it isn't working for you, message us first and we'll usually find a path that works for both sides.

Question 18

Do you guarantee results?

Accepted Answer

We're honest about this: no responsible wellness brand should guarantee specific results. What we can guarantee is calm guidance, real human support, and an honest 'this isn't right for you' if your profile doesn't fit.

Question 19

What if the assessment recommends something I can't afford?

Accepted Answer

Tell us. We'll suggest a lower-cost path — sometimes that's a smaller product, sometimes it's a habit-first approach. Wellness should never put you in financial discomfort.

Question 20

Is my assessment data private?

Accepted Answer

Yes. Your assessment is stored against your account only, encrypted at rest, and never shared with third parties. You can request full deletion at /data-deletion any time.

Question 21

Do you sell my email or data?

Accepted Answer

Never. Your email is used for order updates, mentor check-ins (which you can mute), and the wellness library newsletter (which you can unsubscribe from with one click).

Question 22

Is Feel Greats a medical service?

Accepted Answer

No. Feel Greats is a wellness platform. We never diagnose, treat, or prescribe — and we route safety-relevant questions to your GP. See /science for the full disclaimer.

Question 23

How fast do you reply to messages?

Accepted Answer

Most WhatsApp messages get a reply within 1-4 working hours during UK business hours (09:00-18:00 GMT). Emails reply within 1 business day. We don't use chatbots — every reply is from a named human.

Question 24

Can I speak with the same mentor each time?

Accepted Answer

Yes — if you'd like continuity, tell us in your first message and we'll keep you with the same mentor across visits, orders and check-ins.

Question 25

Do you have a community or member group?

Accepted Answer

We deliberately don't run a public group — wellness conversations are personal. Mentors message you one-on-one, and the wellness library is open for everyone to read.

Question 26

Where else can I find Feel Greats?

Accepted Answer

We post calmly on Instagram (@feelgreats), and a longer-form wellness library lives at /learn. We don't run paid ads or push social campaigns — most of our growth is word-of-mouth.

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Calm answers to common questions.

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