Delivery support
Where's my parcel?
Tracking, delays, missing items, or address changes. Have your order ID handy.
Email delivery teamWe reply. Personally.
Every email and WhatsApp message gets a thoughtful reply from a named human on our wellness team. Never a chatbot. Never a ticket queue. Whether it's a quick question or your assessment results, no question is too small.
Email support
Best for longer questions, ingredient deep-dives, or anything you'd rather think through in writing.
support@feelgreats.co.ukWe reply within 1 business day · Mon–Fri
WhatsApp wellness coach
Quick wellness guidance, assessment questions, or live nudges before you buy. Real-time during UK hours.
Open WhatsAppLive · 09:00–18:00 GMT · usually within 1–4 hours
Order & refund help
Already a customer? Send your order ID and we'll resolve it on the spot — usually within 24 hours.
support@feelgreats.co.ukSee our Refund Policy for full details
What can we help with?
Four common reasons people message us.
Pick the closest fit and we'll route you to the right team member. Or just message us — we'll figure out the rest.
Product questions
Ingredients & usage
Is this product right for me? Does it interact with my medication? What does the PDF say?
Ask a mentorSubscription help
Pause, skip or cancel
Adjusting your subscription, payment methods, or moving to a one-time order.
Subscription helpAssessment help
Your wellness report
Need to retake the assessment, or want a mentor to walk through your report with you?
Talk to a mentorOr use the form
Send us a message
Prefer a form? Fill in the details below and we'll open your email app with a ready-to-send message. Same human reply on the other side.
Reply times
Most messages answered within 1–4 working hours, always within 1 business day. WhatsApp is fastest.
Where we operate
Feel Greats is operated from the United Kingdom and serves members worldwide. UK + USA storefronts; international by request.